FAQ

In order to use Stanton’s Digital Delivery, you must first install Scorch. Scorch is a free plug-in designed by music software developer, Sibelius. Scorch will fully integrate itself into your web browser to allow you to interact with the music files.

Windows: Windows XP, Windows Vista.

Mac OSX: 10.4 or Later, 20 MB hard disk space.

Browsers: Internet Explorer 6 or newer, Netscape 7 or newer, Mozilla Firefox, or Safari.

You can view below on FAQ to find instructions on how to install Scorch into any of these browsers.

Things needed in order to successfully complete a download:

• Working printer
• Debit/credit card that has a MasterCard, Visa or Discover logo on it
• PC or Mac able to connect to the internet.

In order for you to get started viewing and downloading files, you must first install a free download of Scorch. This software will allow you view and transpose the music files. 

Being on any page of Stanton's Digital Delivery web site, which require Scorch plug-in, click the yellow bar located at the top of the webpage, then click "Install ActiveX Control." 

Please go to Sibelius.com first.

Please go to Sibelius.com first.

After you have successfully installed Scorch, and you are able to view your music, you can now take advantage of the toolbar just above the sheet music on the screen. This is an interactive toolbar which allows you to play a sample audio clip of the music, or you can transpose the music into another key. In certain instances you can print a sample copy of the first page to check your printer setup.

*Note: On Guitar and Bass Tablature you may not have a transposition icon available, because they are note-for-note transcriptions.

 Tool Bar

#1: Turns pages

#2: You can change the sound device that you use to play a sample audio clip, if you have a different MIDI playback driver that you wish to use.

#3: You can choose up to 18 possible instruments for your arrangement by clicking on the drop down menu. You can transpose the solo line for any instrument, but the piano accompaniment will remain at “concert pitch”. Guitar chord frames will not transpose with the solo line.

#4: Transpose your music into different keys. (*Note: Guitar chord frames will disappear if the music is transposed to anything other than the original key of the song)

#6: Print icon.

#7: Scorch link for information and updates.

Scorch will often let you print one page for free before you make your purchase (depending on the piece of music). This will allow you to check your printer setup. If no free print is available, you can click here to test a sample page.

After you have listened to and transposed the piece of music that you wish to purchase, you are now ready to print. To return your music back to its original key, hit the “refresh” or “reload” button on your browser. If you cannot hear the music that you’ve chosen, click on the sound icon above the score, the two eighth-note icon, and choose another audio device.

*Note: double check your volume icon to be sure that it is on.

You can only print your music using the print icon on the Scorch task bar. You will not be able to print a piece of music using your computer’s print icon, Ctrl+P or the print button in the “file menu” of your computer. This will only print the webpage, not the score.

Once you click on the Print icon, a dialog box similar to this should pop up, (Mac user will see a slightly different pop up). Some scores have been setup for different paper sizes; make sure that the “fit to paper” option has been checked.

You may need to experiment with the free sample in order to get your printer setting correct.

Check other FAQ items for details on how to correct  print problems.

You will only be allowed to print one page as a sample. Once you have purchased a download, you will have the right to print the entire score for the authorized number of times that you purchased. If you purchase only one copy, you are only authorized to print one copy. If you purchase multiple copies, then you will be authorized to print multiple copies.

* Be Aware: Once you hit the print button, there is no going back. So please have your printer set up and ready to go: be sure that your printer is turned on, contains paper and ink, and is plugged into your computer correctly. If you do run out of paper, do not turn your printer off, just put more paper into the printer and continue. Also, make sure that you have made any instrument or transposition changes before you start printing.

If something should happen and your print goes wrong, you will not be able to print the music again immediately. You will have 2 options to get the problem corrected:

1. Email us and explain what went wrong, including any error messages that popped up, and we will reset the download for you.
2. Purchase the music again, and email us to cancel the original order.

A search engine box is present at the top of every page. Enter your keyword(s) and click the "Go" button. For an advanced search, go to the Advanced Search page. The advanced search page allows you to search for music by identifying a title, artist or composer keyword for a certain style or format.

The Search results page has a "Directory Options" box on the right side of the page that will help you to narrow your search further. It allows you to search among the returned results further by format and also allows you to redisplay the search results by style or format.

The Search results page displays up to 30 search result items by page.  View another page of results by clicking on the page number links at the bottom of the Search Results page.

Click on the title of an item to preview the score. If you know you want to order, click the Add to Cart link on the left side of the preview page.

By Style (Category): On Home page , there is a section "Browse: Style" for browse for music related to a particular style such as pop, rock, etc. Also on any category page, there is "Style" menu on the right side menu.

By Format: On Home page , there is a section "Browse: Format" for browse for music related to a particular style such as guitar tab, choral, etc. Also on any category page, there is "Format" menu on the right side menu.

By Artist: On the right side menu of every category page, there is "Artist" menu. You can look through an alphabetical list for any band, singer or writer by selecting the appropriate initial letter. Note that individuals are listed as Lastname, Firstname.

Click on its title. Assuming that you have the Scorch sheet music viewer installed this will take you to a page which shows a preview of the sheet music.

If you can't find the artist, title or song you are looking for it doesn't necessarily mean that we don't have it. We may still be able to get it for you, or help find a suitable alternative. Please contact us with your request.

Stanton’s Digital Delivery is committed to the highest level of security commercially available. To keep sensitive information safe:

• We use the Secure Sockets Layer (SSL) on areas of the site where you are entering personal or payment information. This means that this information is encrypted between your computer and ours, and no one else can normally decipher it. You can tell that you are in a secure area of Stanton’s Digital Delivery by the small padlock displayed at the bottom of your browser window.
• Our encryption is the strongest commercially available - 128K - and is approved by the authorities and financial institutions. Additionally, an independent, trusted third party - in this case GoDaddy.com, Inc. - has issued us with a certificate which proves our right to use the domain name Stanton’s Digital Delivery in a secure environment, and who can clarify that we are who we say we are. 
• Because we use online credit card authorization, your card details get transmitted directly and securely to the bank for processing. Therefore even Stanton’s Digital Delivery staff do not see your card details (unless arranging a credit), making them even safer. We believe that shopping online with Stanton’s Digital Delivery - with the carefully thought-out procedures mentioned above - is safe as or safer than using a credit card over the telephone or in a restaurant.

Stanton’s Digital Delivery is committed to keeping the personal details of its visitors and customers private and secure.

We will not sell/share your personal details with unrelated third parties, partners or affiliates.

We use the personal information you give us to:

• contact you in case there is a problem with your order

• change and enhance the web site

• conduct anonymous research into the way our web site is used and the purchasing patterns of our customers

• email you occasionally with details of our products, special promotions, and site enhancements

We will strive to provide you with the music you want, in as easy and efficient way as possible. If things go wrong, contact us, and we will remedy the situation as soon as possible.

Stanton’s Digital Delivery has set forth the following terms and conditions:

1. A contract does not exist between you and Stanton’s Digital Delivery until your payment has been accepted and an order acceptance confirmation has been sent to the email address you specified when you made your purchase. Stanton’s Digital Delivery reserves the right not to accept any order or to withdraw from this contract in the event of obvious or material inaccuracies caused by human or technical error.

2. When purchasing a piece of sheet music at Stanton’s Digital Delivery you are purchasing the right to:

   • print the sheet music the authorized number of times

   • view the sheet music on screen at Stanton’s Digital Delivery as long as it remains in the catalogue

3. You DO NOT have the right to:

   • Download the sheet music for storage on your own or other computer

   • redistribute the sheet music in any form or file format for commercial or any other purposes

   • alter, edit or tamper with the sheet music file or print-out, other than alterations authorized by Stanton’s Digital Delivery and available through the Scorch sheet music viewer (e.g. transposition)

4. Price information displayed on the Stanton’s Digital Delivery web site is subject to change without notice.

5. All purchases from Stanton’s Digital Delivery are subject to US Law and the exclusive jurisdiction of the US courts.

These Terms and Conditions do not affect your statutory rights. If you have any questions about these Terms & Conditions please contact us

Our refund policy is as follows:

• If you are unhappy with or fail to print any item(s) bought from Stanton’s Digital Delivery, please contact us quoting your order number if you have it at hand.

• After investigating the cause of the problem, we will offer you either another chance to print your purchased item, or a full refund for that item, but Stanton’s Digital Delivery shall have no further liability to you.

Please send any further questions about our Refund Policy using Contact Us form

Sibelius is a music notation software package for Mac/Windows that helps you write, play, scan, edit and print scores, and even publish them on the Internet.

Scorch is a free, downloadable program which allows you to preview, listen to, customize and print Sibelius scores on the Internet, without have to personally own/install the Sibelius software.

Before you attempt to view any music, you will need to download Scorch and install it on your computer. If you still can't see the music, uninstall Scorch, restart your computer, and then re-install again. If you have more than one browser (e.g. Internet Explorer and Netscape) on your computer, you may have to install it in each one's plug-in folder individually.

In order to see any pages beyond the first, you must purchase the music. Copyright law prevents us from displaying the full piece before purchasing, but we allow you to see the first page to help ensure that the music you have chosen is really the one that you want. After you purchase the sheet music, you will be able to view all of the pages, play back all of the music, adjust the tempo, and other customizations before you print.

We can only play the first 30 seconds of any copyrighted piece of music.

Our search function can sometimes be very sensitive; try entering fewer search terms or browsing by style or format. If you need further assistance, contact us, and we'll tell you how to find it or we will try to find it for you. A product that is not be available for digital download may still be available for purchase through standard retail from Stanton’s Sheet Music. We would be happy to discuss all the shipping options available for getting your music to you more quickly.

Some formats - often Piano/Vocal and Piano/Vocal/Guitar - are not transcribed exactly from the recording. Publisher sometimes simplify these arrangements on purpose to make them more accessible to a variety of musicians. Look for distinctions such as “Easy Piano,” “Big Note,” “Easy Guitar,” etc., to indicate an easier or condensed version of the original.

Any item designated as a “lead sheet,” is rarely more than one page in length, and will usually include only lyrics, chord symbols and the melody line of the song.

If you are not able to find the arrangement that you want, please contact us at 1-800-42-MUSIC during business hours (Monday-Friday, 9:00 a.m. to 5:00 p.m. and Saturday 9:00 a.m. to 4:00 p.m.) or use contact form

We accept Visa, MasterCard, and Discover.

We believe we are one of the safest sites on the net. We use the Secure Sockets Layer (SSL) to encrypt your personal information. We use 128K encryption which is the strongest commercially available. We transmit your credit card details directly to the bank for authorization and debiting; no one in our organization can see them.

For more information, please see our Security Policy.

Stanton’s Digital Delivery will keep the personal details of its visitors and customers private and secure. We will not pass on your email address to any third party.

For more information, please see our Privacy Policy.

Please check that you have correctly entered the following information: State/Province, Zip Code, and Phone Number (U.S. and Canadian billing addresses,) valid email address, Credit Card number, expiration date and CVV code. If after confirming your details your order is still declined, email support@digitaldelivery.com

If you are unhappy with or fail to print any item(s) bought from Stanton’s Digital Delivery, you can contact us to request a refund.

For more information, please check our Refund Policy.

Please check our FAQ item Printing Problems for possible solutions to common problems.

Because each Scorch file is read-only and cannot save or transfer any information, a transposition will only appear on the page which you first make it. If you leave that page and return, you will find that any changes you had made to the file will have “reset” to the default characteristics. Before printing a piece of music, check to ensure that all your transpositions/changes are as you want them, and then print.

Prior to printing, please check that your printer has paper, ink or any other components necessary for successful printing. Because you will be able to access your order through email, you do not have to print your order from the same computer that you used for purchasing. You do not have to print on the same day that you purchase. If you suspect that you will not be able to print from a certain machine at a certain time, you can wait until conditions are optimal for completing the print-out of your purchase.

When you download from Digital Delivery and print the music yourself, there is no additional shipping cost. You can access your purchase through email and print it out immediately!

Due to copyright regulations, you may print only one copy per purchase. You will need to make a second purchase to print a second copy.

Average download time is about five seconds for digital sheet music; it could be even faster with a broadband connection. The file size is about 10k per page.

Scorch is a “read-only” application, and does not include a file that can be saved and played at a later time. You can view and alter the piece as many times as you wish before printing, but you will not be able to save the download to your computer either before or after printing.

If you have additional questions about Scorch, please visit the FAQ section on the Sibelius web site available here.

Digital Delivery is an online extension of Stanton’s Sheet Music, a retail store that has been operating in Columbus, OH for almost 50 years. We encourage you to visit our store, where you can browse thousands of products and speak with our knowledgeable staff regarding all your sheet music needs.

Some copier/fax machine/printers allow you to print from Scorch on the front and back of pages which is very convenient if an instrumental part is 3 or more pages. Regrettably Scorch files will not diferrentiate between parts so you may end up printing page 2 for 1 instrument on the front of a page 1 for another instrument. Our recommendation when printing a band arrangment is just to print on one side.

Inside the shopping cart you will see the list of titles that you have added, the cost of each item and the order total.

Inside the shopping cart you can remove an item from the basket and change the number of copies that you would like to download.

Once you have finished shopping and want to finalize your order, click the “Proceed to Step #2 of checkout”.

If you have hard good items in the cart then you will get a “thank you” notice and your order will be delivered to your shipping address.

If you also have Digital Delivery items in your shopping cart, you will see a “Continue with Digital Delivery Order” button.

After your credit card has been immediately authorized, a direct email will be sent to you with an “order notification.”

Open that email and click on the individual URL links for each title that you have purchased. These links are essential to downloading your purchase.

Cookies are small files that Stanton’s Digital Delivery sends to your browser that help us keep track of the contents of your shopping cart. Cookies are common on the internet and are harmless to your computer. However, if you don’t see anything inside your shopping cart, your browser may not be set up to accept cookies. You can check your browser’s security settings by going to “tools” at the top of your task bar, then “Internet Options”, then Security in Internet Explorer.

We accept MasterCard, Visa and Discover.

Once your order has been submitted, your credit card information is automatically transmitted to the bank for authorization; this may take a few seconds for verification of funds to be processed. Generally, your order is either “credit card” accepted or “credit card” decline.

After your credit card has been authorized, a direct email will be sent to you with an “order notification” to the purchaser. Open that email and click on the individual URL links for each title that you have purchased. These links are essential to downloading your purchases and will direct you to the page from which you will be able to print them.

• Check to see if your printer is turned on.
• Check to see if the printer has paper.
• Check to see if the printer is connected to your computer.
• Check your ink levels (especially if the page printed is blank.)
• Try printing a test document to make sure the printer is working properly. If that works then try printing your music file.

If there is still a problem, look below for more information.

Do not turn off the printer, just add paper to the tray and it should continue printing. Some printers may also require you to push the paper feed button after you insert more paper.

• Find the score again.
• Click the Print button on the Scorch toolbar (immediately above the music).

• Find the score again.
• Click Scorch's Print button.
• On the Print dialog box switch on the Fit to Paper option (on Mac this is in the Sibelius area of the dialog box.)
• Print music again.

• Find the score again.
• Click Scorch's Print button.
• On the Print dialog box change the Substitute Arpeggios, gliss., etc. option (on Mac this is in the Sibelius area of the dialog box.)
• Print music again.

• Find the score again.
• Click Scorch's Print button.
• On the Print dialog box change the Substitute Lines option (On Mac this is in the Sibelius area of the dialog box.)
• Print music again.

• Find the score again.
• Click Scorch's Print button.
• On the Print dialog box change the Substitute Braces option if there is one (on Mac this is in the Sibelius area of the dialog box.)
• Print music again.

• Find the score again.
• Click Scorch's Print button.
• On the Print dialog box switch on the Substitute Lines option (on Mac this is in the Sibelius area of the dialog box.)
• Print music again.

When buying a score you can only print the number of copies for which you have paid. To print an additional copy, you must purchase an additional copy.

Try changing your printer's font settings:

• In Windows try printing again but click “Properties” in the Print Dialog Box.
• Try changing options which affect font printing, such as “Print fonts as graphics” or “Print TrueType as graphics” (usually on the Font tab of the Properties dialog box).

If you have tried the above, check if you have the latest driver for your printer. If not, you should be able to download the latest driver from the printer manufacturer's web site:

Canon printers: http://www.canon.co.jp/download-e.html

Epson printers: http://support.epson.com/filelibrary.html

HP printers: http://www.hp.com/cposupport/eschome.html

Brothers printers: http://www.brother-usa.com/Printer/

Lexmark printers: http://www.lexmark.com/

Others: use your web browser to search for the manufacturer.

• Download the newest driver.
• Save it somewhere easy to find, such as on your desktop.
• Then install the new driver (in Windows:)
  1. Click the Start button.
  2. Click Settings.
  3. Click Printers.
  4. Then double-click “Add Printer” and follow the instructions.
  5. When asked for the manufacturer and model of your printer, click “Have Disk” if you downloaded the file, then find the new driver file you downloaded.

• When you've finished, find the score again.
• Click Scorch's Print button and print it to see if it works; you may need to consult this web page again to adjust the way it prints.

This error message appears when you are using a very old version of Scorch to view a file saved from a newer version of Sibelius or Sibelius Internet Edition. Try upgrading to a newer version of Scorch.

In certain circumstances, Scorch does not reinstall correctly if you try and install it after using Add/Remove Programs (in Control Panel) to uninstall an older version.

If Scorch was the only plug-in installed for your browser, the Scorch uninstaller also removes the Plugins folder. This means that when you attempt to reinstall Scorch, the installer cannot find the required folder to install the plug-in.

Re-create the Plugins folder in the correct location (e.g. for Internet Explorer, usually C:Program FilesInternet ExplorerPlugins), and then run the Scorch installer again.